Returns Policy
Orders by fax or post
Except for defective or incorrectly sent items, we reserve the right to apply a re-stocking charge of 15%.
Online orders
With the exceptions specified below, all goods may be returned to us for exchange, or full refund (excl. shipping & handling charges), provided that you return them (i) within 10 working days of receiving them and (ii) in their original packaging.
Returns after this date are at our discretion and will incur a re-stocking charge of 15%.
All orders
Defective or incorrectly sent goods may be returned to us for exchange or full refund, provided that they are returned to us (i) within 10 working days of your receiving them and (ii) in their original packaging.
Returns of any items after this date will incur a 15% re-stocking charge. Therefore, to avoid unnecessary expense, please telephone us before you return any item(s).
We do not accept any returns of ear fittings, threads, wires, chains or semi- precious items.

In the event of non delivery or non collection, because of the customer's failure to respond to the carrier's card, note or telephone call, the customer will be liable for the carrier's charges for returning the order to us. This usually costs at least £11, which will be deducted from the amount refunded.

Out of Stock Items
We try to be in stock of all featured items at all times. However, the nature of bead production and sourcing causes occasional and unpredictable shortages. We will ship partial orders, unless you instruct us otherwise. If we are out of stock of your chosen item(s) at the time of your order, please select an alternative. If we are out of stock of an ordered item at the time your order is despatched to you, please re-order it at a later date.