This page contains step by step instructions on how to place an order on our websites (www.beadworks.co.uk and www.beadshop.co.uk) using secure e-commerce.

1. Finding what you want

You can either find the product you want by

using our 'Quick Search' facility by entering first four digits of the part number
You can also search by shape, size, colour and our old catalogue number
or you can use the navigation bar (in the left-hand margin of the website) to browse within the product categories.

This will give you a flavour of all of the beads, perals, gemstones, crystals, charms and pendants, chains, finings (including semi-precious and pewter), tools, accessories, gift boxes, books and other products we stock within the subject area in which you are interested.

The main product categories are broken down to several levels, which offers you a reasonable level of detail when you browse.

You can view full details and enlarge images of any product you are interested in by clicking on 'View Details'.

2. Add an item you want to buy to your basket

Once you have found the item you would like to buy, you simply press the Add to Basket button. As soon as you add a product to your basket, a new 'Mini Basket' panel will appear on the top right hand area, showing a little image of the chosen item, the quantity, price, also calculate the cost of the delivery as well as the total price including VAT.

You can continue to browse the subject areas or search for other products and add them to your basket by pressing the appropriate Add to Basket button. At any time you can view your basket by clicking on the Basket / Checkout link on the horizontal menu.

3. View Basket

From the Basket / Checkout screen you can adjust the quantity of any product in the basket or delete products. After adjusting either the quantity or ticking the delete check box, please press the Update button to see the results of the change you have made.

4. Placing your order

Complete your order by following the four step order process. Click the Basket / Checkout link. You can amend your order by adjusting the quantity of any item in your basket or Remove them in Steps 1, 2 and 3 of the order process. If you amend your order please be sure to press the Update button before proceeding.

Alternatively call our Beadworks Sales Office on +44 (0)118 932 3701 or fax your enquiry to 0560 343 2837.

Step 1 - Basket Details

If you have a promotional code you should enter it here and press the Apply button.

Step 2 - Checkout

Press Go to Checkout to continue.

Step 3 - New Customer Register / Login

If you are a new customer you need to Register and enter your contact details, a password for your future use and your Invoice address and click on Save changes. If you are a returning customer you can login, using your email address and password and Next Step.

(Note that if you have ordered from our previous website your registration from that site will NOT have been transferred to the new website and you will need to register as a New Customer for your first order on the new website.)

There is a facility for your password to be sent to the email address you registered with, if you click on the Forgotten your password link.

Step 4 -Delivery Method

Our standard shipping charges are:

CARRIAGE

Carriage and packing charges are not included in the prices.
Standard charges are given below. However, should you have other requirements, please contact us on +44 (0) 118 932 3701 or email us at customerservice@beadworks.co.uk

Destination	Mode	Limit	Carriage Charge (Excl.VAT)
UK Mainland*	Royal Mail (2nd Class Recorded)	< £50 Order/250gm	£3.10
UK Mainland*	Courier (1-2 days)	Per 10kg Box	£4.75
UK Other	Courier (2-3 days)	Per 10kg Box	£15.00
Europe EU**	Courier (2-5 days)	Up to 2Kg Box	£22.50
Rest of Europe	Courier		Please Enquire
Rest of the World	Courier		Please Enquire

* UK Mainland excludes Highlands and Island (Post Code: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE), Northern Ireland, Isle of Man, Isle of Scilly (Post Code: BT, IM, TR21-25) and Channel Islands.
Please call +44 (0) 118 932 3701 to enquire for postal charges to these areas.

** Europe EU countries include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Notes:

UK VAT is chargeable on all delivery charges
Estimated delivery time is from time of despatch (not from the time we receive your order). The delivery time quoted is not guaranteed.
Please note that generally parcels have to be signed for personally by the recipient. There may be a charge if a parcel is undeliverable
If other services are needed (e.g. a speedier delivery service) please enquire about this.
Should the weight of the parcel be greater than 10kg when using courier service then we reserve the right to call the customer for any extra charges.
The charges can be reviewed and amended by the Company without prior notice

PAYMENTS

Send your cheque with your order, made payable to “Beadworks UK Limited”.

As our prices may change and as we may be out of stock of an ordered item, please do not fill in the exact amount on your cheque. Instead, write beneath your signature “Not to exceed £.......”, with the estimated total value of your order, including carriage and VAT, plus, say, 10%, in round £s - e.g. “Not to exceed £40.00”. We will not present cheques for payment until your order is ready for despatch.

We also accept payment by VISA/MasterCard/Maestro/Delta/Solo. Give your card number and its expiry date (and, for Debit cards, the Issue Number and Valid From Date). Also, give the 3 digit security number on the reverse. Give your card’s statement address, if it is different from the address to which the order is to be sent.

N.B. Payments by credit/debit cards: it is essential that the title, initials and name shown on your card are identical to those you put on your order, otherwise there is a high probability that your card will be rejected when we try to process the payment. This will delay your order’s despatch.

TRADE ACCOUNT - If you wish to apply for an account, please request an Account Application Form

Please note that for orders placed from outside the UK we reserve the right to issue a proforma invoice for advance payment before the order is despatched - if you are outside the UK you might prefer to pay by credit card to ensure a quicker supply of your order.

Step 6 - Confirmation

At this stage you are unable to adjust your order without returning to an earlier stage by pressing one of the links in the steps on the screen. A summary of your order, address information and payment method is displayed. If this is correct, you should press the Finish button to place your order.

Thank you for your order

If you see this screen you have completed your order. You will receive a confirmation email at the email address you provided and you can print this screen for reference.

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