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Terms and Conditions
Welcome to Beadworks.co.uk, the online shopping site of JRM
Beads Ltd, trading as Beadworks. We provide our
online services subject to the following conditions.
Product Descriptions
We try to describe our products as accurately as possible within reasonable
limits. However, we do not guarantee that our descriptions on this site are
100% accurate, complete, reliable, current or error-free. If a product is not
as described, your sole remedy is to return it to us in unused condition (see
Returns Policy below).
Colour and Size Variation
Many of our beads are handmade and/or of natural materials. In such beads some
colour and size variation, both from batch to batch and within any given batch,
is inherent in the uniqueness of the bead. This is especially true of lamp
glass beads, semi-precious beads, pearls and carved bone items. While the beads
within these groups will be of the same quality as each other, they may not be
identical either to each other or to the image. The variation is
part of the charm of hand-worked and natural materials. Therefore, if
colour/shade is important to you, we suggest that before placing a large order
for such items, you place a sample order first, so that you can make sure that
the items meet your requirements.
Prices
These do not include shipping and handling (see below) and may change without
notice. While we reserve the right to charge the prices prevailing at the time
the order is sent to you, we will make very effort to maintain the prices at
the time you compile your order, if these are lower. If prices have risen
materially (10% or more) since you placed your order, you will have the
opportunity to cancel or amend your order accordingly without penalty.
Wholesale prices are not subject to any further discounts, except by special
arrangement.
Shipping & Handling
We are usually able to despatch orders within four or five working days of our
receiving them. This may be longer during holiday periods or for large
wholesale orders or orders which include semi-precious items.
Please click here to see shipping
methods, costs and times.
VAT
All retail and discounted retail prices include VAT (currently
17.5%), except books and the catalogue, which are zero-rated.
All wholesale prices exclude VAT.
For all U.K. customers, by law Shipping and Handling charges
attract VAT at the standard rate, unless the consignment consists solely
of books and/or catalogues.
See below for the treatment of VAT on Export orders.
Exports
VAT – this will not be charged on any orders for destinations outside the
European Union. E.U. customers who provide a valid VAT number will be invoiced
without VAT. Other E.U. customers must pay VAT at the rate prevailing in the
U.K. at the time of despatch.
Returns Policy
Orders by fax or post
Except for defective or incorrectly sent items, we reserve the right to apply a
re-stocking charge of 15%.
Online orders
With the exceptions specified below, all goods may be returned to us for
exchange, or full refund (excl. shipping & handling charges), provided that
you return them (i) within 10 working days of receiving them and (ii) in their
original packaging.
Returns after this date are at our discretion and will incur a re-stocking
charge of 15%.
All orders
Defective or incorrectly sent goods may be returned to us for exchange or full
refund, provided that they are returned to us (i) within 10 working days of
your receiving them and (ii) in their original packaging.
Returns of any items after this date will incur a 15% re-stocking charge.
Therefore, to avoid unnecessary expense, please telephone us before
you return any item(s).
We do not accept any returns of ear fittings, threads, wires, chains or
semi- precious items.
In the event of non delivery or non collection, because of the
customer's failure to respond to the carrier's card, note or telephone call,
the customer will be liable for the carrier's charges for returning the order
to us. This usually costs at least £11, which will be deducted from the amount
refunded.
Out of Stock Items
We try to be in stock of all featured items at all times. However, the nature
of bead production and sourcing causes occasional and unpredictable shortages.
We will ship partial orders, unless you instruct us otherwise. If we are out of
stock of your chosen item(s) at the time of your order, please select an
alternative. If we are out of stock of an ordered item at the time your order
is despatched to you, please re-order it at a later date.
Payment
We accept Visa, MasterCard, Solo, Delta & Maestro (not Electron). We also
accept cheques drawn in sterling on any U.K. branch of any bank, but, except
for authorised customers, the goods will not be sent until the cheque has been
cleared, a process which can take up to 10 days.
Claims for Damage or Loss in Transit
Except for small value orders (£25 or less) sent by regular post, all shipments
are insured. Claims for loss in transit and/or non-arrival must be made to us
and to the carrier in writing within seven days of the expected delivery date.
Claims for damage to any of the contents must be made in writing to us and to
the carrier in writing within two days of receipt.
Passwords
By creating a password, you protect your information from unauthorised access.
Please choose a password which is between six and ten characters long. It can
be alpha only, numeric only, or a mixture of these. It should be something
which you can easily remember. If you use this site, you are responsible for
maintaining the confidentiality of both your account information and your
password and for restricting access to your computer, and you agree to accept
responsibility for all activities that occur under your account or password.
Our Privacy Pledge
It is our policy to respect your internet privacy. Unless you indicate that you
do wish to receive order confirmations and product updates, we will not email
these to you. Beadworks does not sell its customer lists to any third party
organisations.
Site Security
Beadworks.co.uk is a secure e-commerce site.
Security is provided by Thawte.
For more information, please click here
.
E-mail Communications
When visiting Beadworks.co.uk or sending emails to us, you are
communicating with us electronically and you consent to receive communications
from us electronically.
Trademarks & Copyright
“Beadworks” is a trade name of JRM Beads Ltd. It may be used
in the U.K. solely by our authorised licensees. Any unauthorised use of this
trademark is subject to the full force of trademark infringement laws and
penalties. Kindly note that the placement of any words before and/or after our
trademark does not mitigate the infringement.
Bead Design Copyright
Many of our beads are original contemporary designs and are subject to
copyright law. Our original bead designs are copyright by both Beadworks
and by the respective makers. Copies of any such copyright-protected beads may
not be made for commercial use without permission. If you are thinking of
copying a bead design from our published range, please contact
us to enquire about the copyright status. We will be happy to inform
you whether that particular design is copyright-protected or has passed into
the public domain.
Website Copyright
All images and text on our website are copyright. They may not be reproduced
for commercial use without our express permission. We grant you a limited
one-time right to print our web pages for personal reference. The compilation
of all content on this site is the exclusive property of Beadworks and is
protected by copyright law. All software on this site is the property of
Beadworks or its suppliers and is protected by copyright law.
Copyright Complaints
Beadworks respects the intellectual property of others. If you believe that
your work has been copied in a way that constitutes copyright infringement,
please contact us immediately, stating your claim
of copyright infringement.
Site Access
Beadworks grants you a limited licence to access and make
personal use of this site. You must not download (other than printed pages for
personal reference) or make commercial use of or modify it, or any part of it,
except with our express written permission. You are granted a limited,
revocable and non-exclusive right to create a hyperlink to the home page of
beadworks.co.uk, so long as the link does not portray Beadworks,
its affiliates, or their products or services in a false, derogatory or
otherwise offensive manner.
Disclaimer, Jurisdiction & Modification
Beadworks makes no representations or warranties concerning
the operation of this site, nor the content, materials or products displayed on
it. Use of this site is at your sole risk.
We do not warrant that e-mail or other communications from this site are free
of viruses or other harmful components and we will not be liable for any
damages of any kind arising from use of this site.
By visiting beadworks.co.uk you agree that the laws of Great
Britain, without regard to principles of conflict of laws, will govern both
these Terms and Conditions and any dispute of any sort which
might arise between you and Beadworks concerning the use of
this site.
We reserve the right to make any changes without notice, to our website,
policies and these Terms and Conditions at any time.
Our Contact Information
Beadworks
16 Redbridge Enterprise Centre
Thompson Close
Ilford
Essex IG1 1TY U.K.
Tel. 020 8553 3240
Fax. 020 8478 6248
(Overseas callers: omit the first zero and insert 44, the international code
for the U.K).
Office hours: 9.00 a.m. to 5.00 p.m. U.K. time
E-mail: customerservice@beadworks.co.uk
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