A. UNITED KINGDOM
There is a flat charge of £4.95 (plus VAT) per parcel to most mainland U.K. addresses. Generally we use the 48-hour service of either InterLink or United Parcels Service (UPS), but neither serivice's punctuality is 100% guaranteed. (Please note that 48 hours refers to the time AFTER we have dispatched your order to you, NOT 48 hours after we have received your order).
Consignments to more remote U.K. areas may cost considerably more than the flat charge. Prior to despatch, we will contact you to notify you of the actual cost.
Small orders/packets (1kg maximum) maybe sent by Royal Mail (upon request) provided that the customer takes full responsibility, should the consignment be mislaid or damaged in transit. We will use either “Special Delivery” or “First Class Recorded Delivery”, depending on the consignment’s value. Please allow a minimum of £4.95 (plus VAT) for either of these services.
If you require a faster or different service, please say so in the Comments box on your order form. In such cases, we will contact you as soon as the order is ready to be sent and let you know how much is the cost of your chosen service.

How long does delivery take? Delivery is usually made during the working day following the day of despatch. However, to the remoter areas of the U.K., delivery may take place on the second working day after the day of despatch. This affects addresses in Northern Ireland, Channel Islands, Isle of Man, Scilly Isles, BFPO and the Scottish Highlands and Islands.
Orders for collection from the Covent Garden Bead Shop must be paid for in advance. Wholesale orders for collection have no shipping/ handling charge. Retail orders for collection carry a 5% handling charge, but no shipping charge. Orders uncollected within 14 days of the scheduled collection date will be returned to stock. In such cases, your card will be refunded with the full order value, less a handling charge of £5.00 plus VAT.

B. CONTINENTAL EUROPE
Parcels will generally be sent either by UPS “Standard”, Fedex , DHL (but not to P.O. Box addresses), or by Parceline’s “DPD” service, , whichever is cheapest. The standard provisional charge is £40.00. We will adjust this upward or downward to reflect the actual cost . (If the actual cost is higher than £40.00, we will contact you before sending your order, to obtain your agreement to the higher shipping charge). Consignments over 100kgs and/or of multiple parcels may be sent by truck, if this is cheaper than the above options. We will contact you in advance of despatch to tell you which transport method we advise and its cost. Parcels weighing less than 2kgs may be sent by Registered AirSure (Royal Mail) instead, if this is cheaper. We will charge the actual cost (minimum £7.50, maximum £40.00, depending on the weight).
If you require a faster or different service, please say so in the Comments box on your order form. When your order is ready to be sent, we will contact you to let you know how much is the cost of your chosen service.
How long does delivery take? To mainland Europe delivery is generally made on the third to fifth working day after the day of despatch. Delivery to European islands takes 1 or 2 working days longer. However, parcels to non-E.U. countries may involve delays at local Customs.

C. REST OF THE WORLD
Parcels over 2kgs will be sent either by UPS “Expedited” (or “Express”, if there is no Expedited service available), Fedex, DHL (but not to P.O. Box addresses), or by InterLink’s “WEP” service, whichever is the cheapest. The standard provisional charge is £40.00, but we will adjust this upward or downward to reflect the actual cost. (If the actual cost is higher than £40.00, we will contact you before despatching your order, to obtain your agreement to the higher shipping charge).
Consignments of multiple parcels and/or over 100kgs may be sent by air freight, if this is cheaper than the above options. We will contact you in advance of despatch to let you know which transport method we advise and its cost.
Parcels weighing less than 2kgs will be sent by Registered AirSure (Royal Mail). We will charge the actual cost (minimum £10.00, maximum £30.00, depending on the weight and the destination).
If you require a faster or different service, please say so in the Comments box on your order form. When your order is ready to be sent, we will contact you to let you know how much is the cost of your chosen service.
How long does delivery take? Generally delivery is made the between the seventh and the tenth working day after the day of despatch. The actual time will depend on the geographical location and the local Customs.

In the event of non delivery or non collection, because of the customer's failure to respond to the carrier's card, note or telephone call, the customer will be liable for the carrier's charges for returning the order to us. This usually costs at least £11, which will be deducted from the amount refunded.